OUR
RETURN POLICY
Due to the nature of our business, only
UNOPENED KITS ARE RETURNABLE. Our kit contents
are clearly visible from the outside of the clear vinyl bags. We guarantee
that our charts are clear and easy to read, that our instructions are
easy to follow and that our materials are of the highest industry standards.
We use DMC tapestry wool and Zweigart fabric exclusively.
OUR
PRIVACY POLICY
NEW SECURE PAYMENT PROCESSING- All credit card orders, whether received through the online store, e-mail or telephone, are processed through PayPal. We do not retain, disclose, sell or disseminate any personal information you provide except for purposes of obtaining authorization, completing and settling credit card transactions. When placing an order please be sure to give us the billing address on the card, the shipping address if different, the card number with expiration date, and now also the three or four digit Card Security Code. This 3 or 4 number code is found on the front or back of VISA, MASTERCARD and AMERICAN EXPRESS. If ordering by email: we suggest you break the card information into at least two separate emails.
OTHER ORDER PROCESSING INFORMATION
We keep your name, address and phone number in our records so we can call you if there is a question on an order and to send you Catalog Updates and Special Offers information. If you do not wish to receive these notifications, please call or email us so we can remove your name from the data base. No one else has access to this information. We do not store credit card information
DELIVERY
We will ship most stock items within three days of receipt of your order.
If for some reason the shipment of your order will be delayed more than
two weeks, we will contact you. Custom orders may take longer; we will
give you an estimate when you place your order. We ship via US Postal Service, Priority Mail, unless otherwise requested. Shipping charge within the continental USA is $8.50 per kit. Foreign orders are shipped at cost.
CUSTOMER SERVICE (10 AM to
5 PM EST 828-628-2743)
We are happy to answer questions about custom orders, colors, etc.
Inquires can be made between 10 AM to 5 PM Eastern Standard Time, Monday through Friday. If staff are not available, please leave a message, including your return phone number and the best time to call you back.
CONTACT
US
Please feel free to contact us via email at cross-point@cross-point.com or by phone at 828.628.2743.
EACH
KIT INCLUDES:
Large charts in color & symbol, fabric, luxurious
French tapestry wool, needles, and detailed instructions. Kits do NOT
include backing fabric, trim, zipper or pillow.
PRINTED CATALOG
Other designs, colors, sizes, and companion pillows are available through
our 32 page color catalog. Click here to order
our 32 page catalog
Or, PRINT OUT the catalog order form
and either fax it to 828-628-8231
or mail it to:
SIEGLINDE ANDERSON DESIGNS
PO Box 2528
Fairview, NC 28730
.
To order catalog and cross-point™ kits by phone or by mail:
Call us at 828 628-2743.
Or, reach us by FAX: 828-628-8231.
Or, send us an email: cross-point@cross-point.com
Or, contact us by mail: SIEGLINDE ANDERSON DESIGNS
PO
Box 2528, Fairview, NC 28730
All Patterns Copyright © Sieglinde
Anderson Designs 1998 - 2007
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